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The Leading Online Career Exploration and Career Planning Resource


Your Source For the Latest Career Exploration News, Tips and Resources Account Questions

I forgot my username and password. What should I do?

If you have validated your email address with, you can use our forgot password feature. Please click on that to enter your email address and submit. You will be emailed a link to reset your password. If you forgot your username, and you are a student, please check first with your License Administrator for retrieval. Your Administrator may also contact us at

How do I validate my email address on

To validate your email address, please use your login credentials and log into Next, access your profile via the icon at the top right corner. In the email field, simply enter your email address and click the blue +Add Email button and you will be sent a confirmation message to your email account. Open this message and click the link in the time sensitive system-generated message you receive. After doing so, your email address is validated and can be utilized to access.

Why should I validate my email address on

Validating your email improves security while empowering you to have the ability to reset your own password without contacting customer service. We strongly encourage all customer admins to do this!

What are the advantages of logging in to with my Google account?

There are many advantages of logging in with your Google account.

1. Ease. You will not have to type in your username and password every time you want to login to
2. Convenience. Many people already use Google account for other web services.
3. Increased security. Google always follows the most up to date security standards.

Customer Training Questions

I am a current customer but require additional training. Can you help?

Yes. We offer free online workshops for customers. See the list of available workshops when you log into your account.

How do I schedule my new customer training?

Every new organization is provided with a customized webinar training session when their license is activated. This webinar session is scheduled through the primary administrators at your organization at the time of license activation and generally occurs within 2 weeks of license activation. If you have any questions about joining this initial webinar training, please contact the administrators at your organization who can inform you of the date and time and share the unique webinar training invitation with you. You may also contact

Technical & Specification Questions

Does require any special hardware or software downloads?

No. is a web-based platform that works on most modern computers, tablets and smartphones. For Technical Specs, please go here.

What is the recommended browser for works best on the following browsers:
Google Chrome
Mozilla FireFox
Safari (Apple platforms only (Mac, iPad, iPhone))
Microsoft Edge (IE)

We often have firewall issues at our school. Can we still use

If your school is having firewall issues with, there are only two items that need access through your organization’s firewall. Please let your organization's IT be aware of this information:
1. - our main website
2. - video streaming website where our videos are hosted.

Can support Single Sign On (SSO)?

Yes. To read about our awesome SSO capabilities please go here.

What happens if I find incorrect information or broken links on the site?

Please let us know if you find incorrect information or broken links and we'll do our best to fix them. Please email

Where is the Closed Captioning (CC) button?

CC stands for "Closed Captioning" and is available on our main career videos in English and Spanish, in the bottom right corner of the video player. CC is available in English on all video Q&As. Click CC and select 'Off' to turn closed captioning off.

Sales & Pricing Questions

Can I get a free trial of

In order to show you the best possible experience on and see all of the features and tools we offer, please join a webinar or request a demo.

How often do you add new videos?

Typically every month new videos are added to our platform.

What kind of funds can I use to purchase a license?

Funding at the school, district, or state level can be utilized to purchase access to VirtualJobShadow. Our customers use a variety of funding sources including: Carl Perkins grants, WIOA, Title I or II, and many others.

I purchased for one school but now educators want to use it at some of our other schools. Can I share this License?

Unfortunately, no. For security and increasing privacy concerns regarding student and client data, access to must be restricted to the terms of the original License purchase. Please contact the Customer Service team if you are interested in adding additional Licenses.

We work in juvenile services and cannot allow external links to the web at our facility. Is there a special version of with external links blocked?

Yes. Please contact for more information.

Can I find your video library on other websites or through other educational companies?

No. Strivven Media LLC is the exclusive owner and distributer of video content.

Still have questions? Please feel free to contact us.
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